What is a Support Account Manager (SAM)?

By Fred Giroux, Senior Support Account Manager, VMware Premier Services Welcome to our first SAM blog! As trusted advisors, SAMs are responsible for driving a customer’s overall support experience and are part of the VMware Global Support organization, more specifically the Premier Support team (formerly known as Mission Critical Support or MCS). Premier Support The post What is a Support Account Manager (SAM)? appeared first on VMware Support Insider.

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